Service Changes
- If there is an emergency call you will pay the same day service charge of a $135/hr shop rate.
- Customers are no longer allowed in the shop unless instructed by an employee.
- Pickup and delivery charge will be $200 minimum.
- If your machine is filthy when brought in, we will clean it before we start on it. Cleaning rate will be the shop rate.
- Starting immediately, a diagnostic fee of $350 will be implemented. This fee will be waived if the machine remains with us for repairs. However, if the machine is not left for repairs, the $350 diagnostic fee, in addition to the shop rate for the technician's diagnostic time, will be applied.
- Customers will no longer talk to the service techs directly. They will talk with the service manager to help diagnose problems, setup service, etc.