Service Changes

If there is an emergency call you will pay the same day service charge of a $135/hr shop rate.
Customers are no longer allowed in the shop unless instructed by an employee.
Pickup and delivery charge will be $200 minimum.
If your machine is filthy when brought in, we will clean it before we start on it. Cleaning rate will be the shop rate.
Starting immediately, a diagnostic fee of $350 will be implemented. This fee will be waived if the machine remains with us for repairs. However, if the machine is not left for repairs, the $350 diagnostic fee, in addition to the shop rate for the technician's diagnostic time, will be applied.
Customers will no longer talk to the service techs directly. They will talk with the service manager to help diagnose problems, setup service, etc.

If there is an emergency call you will pay the same day service charge of a $135/hr shop rate.
Customers are no longer allowed in the shop unless instructed by an employee.
Pickup and delivery charge will be $200 minimum.
If your machine is filthy when brought in, we will clean it before we start on it. Cleaning rate will be the shop rate.
Starting immediately, a diagnostic fee of $350 will be implemented. This fee will be waived if the machine remains with us for repairs. However, if the machine is not left for repairs, the $350 diagnostic fee, in addition to the shop rate for the technician's diagnostic time, will be applied.
Customers will no longer talk to the service techs directly. They will talk with the service manager to help diagnose problems, setup service, etc.